Introduction

We protect the privacy of our customers and users and it is important to us that everyone feels safe when using our services and visiting our pages.

About GDPR

GDPR is Europe's data and privacy law that was established in 2018. One of the main purposes of GDPR is to protect individuals' privacy and rights regarding personal information.

In this policy, we tell you about how we handle personal information, what rights you have when interacting with us, and what you can do if you want to know more.

Definitions

• Company aims at Staccato Technologies AB
• “You”, “your”, “yours” means the individual, organization or legal entity whose data we process
• “We”, “us”, “our” refers to the Company
• Website homepages/websites owned by Companies
• Cookies are small files that are stored on your device for various purposes.
• Device refers to, for example, a mobile phone, computer or laptop
• Personal data is any information that can be directly or indirectly linked to a specific individual.
• Processing is everything that happens and takes place. For example, processing of personal data refers to everything that happens with personal data.
• The data controller is the organization, foundation, association or authority that determines for what purposes personal data shall be processed and how (IMY)
• A data processor is someone who processes personal data on behalf of the data controller.
• Third party means another person, organization, foundation, association, website, program, service or company of any kind

Other terms in this policy have the same meaning as set out in Art. 4 of the GDPR.

In case of discrepancies, the definitions in the GDPR take precedence.

Who is responsible for the processing of personal data?

If we decide and have the ability to decide the processing of personal data, we are to be considered as Data Controllers. In cases where we cannot decide how personal data is processed by, for example, third parties, we have no legal responsibility for.

We have done our utmost to collect their information below where you can read how they handle personal data.

What types of personal data do we process?? 

We do our utmost to work according to data minimization and only process personal data that is necessary to give you as a visitor, customer or registered person the best possible experience and fulfill our service to you. At the same time, we intend to fulfill the purposes for which the collected data was collected.

Anonymous non-identifiable personal data

We collect anonymous data when visiting and using our website in order to improve the customer experience and develop our offers and services. Anonymous data is not at an individual level and can be things such as the number of visits to the website, clicks on buttons, geographical location, length of visit, visits to different pages and forms and type of device or browser used, etc.

Identifiable personal data

Usually you do not need to reveal your identity to use or utilize our site, but in cases where you want to be contacted, request feedback or register for an event or similar, we may process your personal data.

The types of personal data listed below are primarily the data that we may have access to when you contact us, enter into an agreement, or otherwise in connection with the performance of our services or an assignment that we have been hired to perform:

Name, social security number, telephone, email, address, user ID, organization/place of work, title or other personal data.

What personal data do we collect? 

We may collect different types of personal information when you interact with us or our services in different ways. It is up to you what information you want to make available to us and when.

When you visit our website

When you visit our website, we may process personal data, depending on what information you choose to share with us. The information collected when using the website is only collected with your consent.

For more information, please see our Cookie Policy.

When you fill out a form

When you choose to fill out a form, we may access personal information that is used to interact with you, answer questions, and render services you have requested. Information that may be collected:

• Name
• Telephone number
• Email address
• Other information you choose to share

Basis for processing: Consent

Information we receive from third parties

We may use marketing tools such as Google or Facebook (see additional information under the heading about marketing). These platforms may collect different types of information in order to function properly and enable us to cost-effectively expose our brand and services. The following information may be collected for marketing purposes.

• Click ID
• Device type (computer, mobile or laptop)
• Browser
• Element ID (buttons, boxes, images or elements that the website is created with)
• Purchase process (which web pages are visited before a purchase/call)
• Button presses
• Choice of products and services
• Page visits
• Page usage (for example, how much of the website is used)
• Basis for processing: Legitimate interest.

How long is personal data stored and where??

 We do what we can to only save the data we need for the length of time it is needed. Therefore, we only save for up to 36 months unless other requirements are set in the form of laws or if the person/entity continues to interact and communicate with us which can renew the collection.

We do our utmost to comply with the laws and regulations that are set on security and confidentiality and therefore strive to only store information within the EU/EEA. If data is stored outside, we do what we can to ensure that the correct security and confidentiality is maintained.

Backup storage can be stored for an additional 6 months.

How do we share personal data??

We will never sell your information to third parties, but we may need to share personal information in order to offer you the best possible service, give you a better experience, or comply with laws, regulations, protect our interests, and develop our business for marketing purposes.

When sharing personal information, we are part of a personal data processing agreement.

Examples of service providers and third parties are suppliers of:

• Lead management systems
• CRM systems
• Marketing companies and agencies, Profit Media AB
• Accounting consultants
• Document management systems, etc.

Data collected for marketing purposes

Please note that the tools listed in the following subsections may not be used constantly.

We use advertising platforms for marketing purposes to reach new potential customers in order to market, inform and develop our services and our company. It is important to us that our advertising is relevant and of interest to those we advertise to, and therefore we may collect information about clicks and actions on our website.

Google Ads

Google uses ad servers to deliver ads, these servers use ad server cookies that help collect information about placements and clicks from visitors. When you click on an ad, Google may store a cookie on your device. Certain information such as:

• Cookie ID
• Number of ad views
• Last view (for conversion tracking)
• Opt-out information
• Thanks to these cookies, Google can recognize your browser to find out which ad resulted in your browser visiting our website.

We do not collect any personal data, but only access statistics from Google and cannot identify a specific individual in our advertising with this information, which only helps us to find out about successful marketing and improve our advertising. We have no influence on the extent of what Google collects for its customers or for its own part.

Opt-out of Google advertising

• You can opt out of tailored or personalized advertising from Google here.
• You can opt out of third-party marketing here.
• You can check the settings for your device here.
• You can opt out on our website. More information in our Cookie Policy.

Google Tag Manager

We use Google Tag Manager, which allows us to collect website tags in a central interface. Google Tag Manager does not use cookies and does not collect any personal information. Google Tag Manager only triggers other tags that can collect certain information themselves. The Google Tag Manager tool does not have access to this information.

More information here.

Facebook & Meta

Our company uses Facebook Pixel and Conversions API from Facebook/Meta Platforms. Facebook Pixel is used for the following purposes:

Custom Audiences

Facebook Pixel and Conversions API are used for remarketing purposes, which helps us to contact and connect with you within a certain period of time. Facebook Pixel and Conversions API enable us to show relevant and interest-based ads on Facebook/Meta platforms and partner platforms. This way, we can provide you with offers that are more relevant to your interests and create a better website for you. Custom audiences also help Facebook find similar audiences and people who are interested in similar things as you, so that we can reach new interested audiences.

Facebook Conversions

The Facebook Pixel and Conversions API allow Facebook to help us match advertising with interests and track the effectiveness of our marketing investments. The Facebook Pixel and Conversions API help us, for example, not continue to show an offer to people who have already taken advantage of that offer and thus avoid annoying advertising and have the opportunity to show relevant ads on Facebook/Meta's platforms and partner platforms.

What is collected by Facebook?

The personal data collected here is only that which you have approved to share with us. It may include:

• Name
• Email
• Phone number

It is used to fulfill a request you have made to us for example a call or feedback via chat message.

You can read more about Facebook/Meta's privacy policy here:

https://www.facebook.com/about/privacy

Opt-out from Facebook advertising

You can check Facebook/Meta's settings here.

You can opt out on our website. More information in our Cookie Policy.

Facebook Fan Page

Our company is the data controller for personal data collected from Facebook Fan Pages when used outside of Facebook. As the owner of the page, we act together with Facebook as joint data controllers.

https://www.facebook.com/privacypolicies

https://www.facebook.com/terms.php

https://www.facebook.com/policy.php

Tools

In order for the website to function properly and to give you as a visitor the best possible experience, we use the following tools.

Google reCAPTCHA v2

This website uses Google reCAPTCHA v2 in some cases to prevent misuse of our forms. Information that Google collects is hardware and software information about the device and application for a privacy check. The data cannot be used for targeted advertising.

Here you can read more about Google and Youtube's privacy policy: https://policies.google.com/privacy

Youtube

Our website uses Youtube videos to improve the user experience of our website. We have no influence over what Youtube collects. If you are logged into your Youtube account, Youtube can associate your account with the video you play.

Here you can read more about Google and Youtube's privacy policy: https://policies.google.com/privacy

Opt-out and ad settings on Youtube

You can read more about and check your ad settings on Youtube here.

You can opt out on our website. More information in our Cookie Policy.

Visitor Analytics

We use an analysis tool called Visitor Analytics. We use Visitor Analytics to improve our website, our services and our business using information about how our website is used and how visitors use the website and its elements (such as; buttons, links, images, etc.). This information helps us understand how the website is used, what we are doing right and what we can improve in terms of, among other things, design, layout of the website and more.

Visitor Analytic does not collect personal information, does not store any Cookies and we do not have access to any personal information.

You can read more about Visitor Analytics here.

Plausible (Hosted by Profit Media AB)

We use an analysis tool called Plausible. We use Plausible to improve our website, our services and our business using information about how our website is used and how visitors use the website and its elements (such as; buttons, links, images, etc.).

This information helps us understand how the website is used, what we are doing right and what we can improve in terms of, among other things, design, layout of the website and more.

Plausible does not collect personal information, does not store any Cookies and we do not have access to any personal information.

You can read more about Plausible here. The only difference is that the infrastructure is hosted locally in Scandinavia and the only people who have access to the statistics are ourselves and our agency.

SiteBehaviour

We use a tool called SiteBehaviour to track the use of our website in a simple way and to be able to detect problems with the website and improve the visitor experience. SiteBehaviour does not use any cookies and hashes all information to anonymize.

Data Anonymization: We anonymize all personal information, including email addresses and numeric values, by hashing them. This is done to prevent the collection of identifiable data. We also do not store any IP addresses.

No sharing with third parties: Your data is stored securely on our servers in Frankfurt, Germany, and we do not share the information with any third parties.

https://docs.sitebehaviour.com/privacy/privacy-policy

What security measures can be taken by us?

In order to do our utmost to protect your privacy and personal data, we take various security measures. All access to personal data is password protected.

Organizational security measures:

• Routines
• Instructions

What are your rights under the GDPR?

We believe in giving all our visitors and customers equal information and rights.

Below are the rights you have under the GDPR regarding your personal data:

• Right to information
• Right to access data
• Right to rectification of data
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to avoid automated decision-making

Some of the rights only apply in certain situations, in which case we will do our utmost to fulfill your wishes when they are legal and possible for us.

You have the right to invoke your rights whenever you want and you have the right to request a register extract, which is done free of charge.

To invoke one of your rights, you need to be able to clearly identify yourself to avoid requesting information from another person. To protect personal data, it is important for us that you provide us with sufficient information to enable us to make an assessment sufficient to determine that you are you.

Updates to this policy

We may update this policy when we deem it necessary due to, for example, changes in law or other external/internal changes that require us to update parts or the entire policy.

Updates to the policy may occur as necessary and without information or prior information about changes. Therefore, make sure to visit this page regularly to stay updated and informed about the latest changes. You are responsible for reading and understanding our privacy policy and staying updated.

In the event of a personal data incident

If an incident related to personal data occurs where we are considered to be the data controller, we will report this to the Swedish Data Protection Authority (IMY).

If we believe that you need to be informed, you will receive information via an available communication channel.

Contact Us

We do our utmost to assist you with the information you are looking for, so please contact us if you have any thoughts or concerns about how we handle personal data.

Please note that depending on the request, we may need to verify your identity to prevent personal data from falling into the wrong hands.

We try to respond to legitimate requests within one month.

Below you will find contact information regarding personal data:

• Email: info@staccatotech.se
• Postal address: Östergårdsgatan 12, SE-431 53 Mölndal, Sweden

You also have the right to contact the Swedish supervisory authority to file a complaint.

• Swedish Data Protection Authority (IMY)
• Swedish Data Protection Authority, Box 8114, 104 20 Stockholm.
• Telephone: 08-657 61 00.
• Email: imy@imy.se.